1. Our policy lasts 30 days.
2. Notify us via email that you would like to register/open a refund case.
3. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE AND DISCOUNTED ITEMS FOR MORE THAN 20% OFF ARE NOT REFUNDABLE.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded but we can in some cases exchange the item, for example, bigger size.
Adult items/toys are not exchangeable or refundable so please by it wisely.
Underwear garments are refundable with 75% of the value.
Items that have status delivered at www.hongkongpost.hk are NOT REFUNDABLE. If your item/s was stolen, or the package was broken, we are not responsible for the local post office behaviour in your country. To claim money after your package got stolen/broken please contact the local post office and the police department. We will help you as much as we can but unfortunately, we are not able to refund you from our side.Exchanges (if applicable)
We only replace garments if they are defective or damaged, or you feel that the size is too small or too big. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. You will get more instructions on how to return your item.
To return your product, please send us an email at email@example.com. You will get more instructions on how to return your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our garments/items are always with tracking numbers so in some cases we ask you to be more patient. We didn't have a situation that the packages were missing.
In any other cases please don't be afraid to send us an email at firstname.lastname@example.org, we are ready to always solve your problems in the best ways for both sides.