You can initiate a return, refund, exchange for most new and unopened items within 14 days of delivery.
- If you have exceeded the return period since your days of receiving an item, we will unfortunately not be able to offer you a refund or exchange
- All returned items must be in new, unused and mint condition: Item(s) that have had their labels removed; have been worn; or have been washed or damaged, are non-returnable
- Please be informed that shipping costs will be your responsibility (we highly recommend shipping your item/s with a tracking number). We are not able to process a refund when the items are still in transportation
To process a refund or exchange please send an e-mail to firstname.lastname@example.org stating the reason for the return. Our customer service will provide you with the return address
- In case of an exchange, MAYL Wear will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by MAYL Wear (up to a maximum of one exchange per order)
- Because of hygiene, underwear are not valid for refund or exchange but please feel free to contact us by email at email@example.com if you have any questions
- Items that are marked 'On Sale', events like 'Black Friday', 'Summer Sale' also are not refundable but we will be able to exchange them for another item