Frequently Asked Questions
Why Japanese cotton? Japanese cotton is known for its softness. It is unlike any other. Its yarns are strong, durable and fine creating a luxurious feel that lasts. Most brands use stock fabrics, offered by a mill or textile company, which are available to any client interested in purchasing them. We designed our fabrics and more often those fabrics are more expensive to produce. Also, we believe in high qulity products that will last longer than a year. Our t-shirts, hoodies and sweatshirts can last as long as 4-5 years. Just take care of them correclty and they will last forever.
What is ELS? 100% ELS (extra-long staple) Our Japanese cotton garments are made from extra-long staple where finely combed cotton feels smooth and nearly silky. More about ELS
My discount code is not working, what do I do? We are sorry you are having trouble applying discount codes, please note that some discount codes require users to create an account or in some cases discount codes can not be stacked on top of each other to receive a bigger discount. If you have some trubles anyways please send us an email at info@maylwear.com
Where is clothing shop online based? Our home office is located in exotic Sri Lanka where our owner is living for now. Our company is reginsterd in Hong Kong under name Kopertowski Design (KD), this name you will aslo see on your card/bank statement.
Where are your products shipped from? We ship sometimes from 4 warehouses (production lines). We have one in Sri Lanka, one in Hong Kong and one in the US. Our buffalo leather harnesses are made in Australia where the craft of that kind of leather is the best. We are trying to provide some of the fastest and most affordable delivery options. We also can ship Internationaly free of charge.
Why did I only receive part of my order? Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
How can I pay for my order? We currently accepts Visa, MasterCard and American Express. We also accept payment via PayPal.
How long will it take me to get my order? For free shipping, you should receive your order within 14-28 business days. It depends sometimes on connections and transportation between the countries. Our packages are always sent with tracking numbers and we never had a situation that the package got lost. For more info please visit https://www.maylwear.com/pages/shipping-policy
How can I check the status of my order? We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Also, you can always send us an email at info@maylwear.com and we will check it for you.
What do I do if my order is damaged? We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact us at info@maylwear.com with 'help' in title.
Where can I find product sizing information? Product sizing varies between different brands and styles. Product size information can be found in the discription of each product detail page or under this link for garments like t-shirt, sweatshirts and hoodies https://www.maylwear.com/pages/sizing-chart Specified sizing is in inches and centimeters and is taken with the item lying flat.
The item I want is sold out, what should I do? If something you love is no longer in stock, please feel free to contact us at info@maylwear.com and we’ll be happy to see when the item will get back in stock.
Why there is no label inside the garmnet? We are not adding them since a few our clients who got the garments about two-three years ago with the labels inside they were reporting that the labels which were stitched to the garments are damaging the Japanese cotton. Of course, we need to take also under consideration the way the garments were washed etc., but... we always care more about the quality and the durability of it than the 'label' even if the cost of it will be to remove the label from inside. Our team is working on a new solution but that needs to be tested before will go to production.
What is the difference in print method and quality?
Rubber transfer printing made on Japanese cotton garments is a heat printing method in which material is applied to paper (or some other material) by melting a coating of ribbon so that it stays glued to the material on which the print is applied. Our rubber thermal transfer is a high-quality process. We developed it under strict conditions to keep the highest-quality in graphics. As you can see below the print does not contain the fabric texture, the edges are sharp and colour white on black fabrics stays white.
Digital printing is a type of computer printing that recreates a digital image by propelling droplets of ink onto fabrics. It is a completely different method than rubber transfer printing... so where is the difference? In this case, ink is absorbed by the fabric and gaining its texture. In some cases, the graphic can lose a bit of its sharpness and clearness, and white colour ink because is absorbed by the fabric can change the brightness. The sharpness can be caused also by the method of how the fabric is weaved. Champion garments are having moss on top of the fabric and grainy texture (called raw cotton). It can cause the edges of the graphic to be a bit smudged in the process of print. We highly recommend if the budget is not a problem to buy our Japanese cotton garments instead.
