Frequently Asked Questions
1. STORE
Where is the MAYL Wear online shop based?
The company is registered in Hong Kong under name Kopertowski Design Limited. The name you will see on your card/bank statement will be 'MAYL Wear KDL'.
Does MAYL Wear has a physical location?
As for now, we have only our secretary's office at this address:
KOPERTOWSKI DESIGN LIMITED - Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong, E. info@maylwear.com P. +48 666 972 866
2. SHIPPING RATES
USA, EUROPE, CANADA, ASIA AND OCEANIA
Free Express Delivery by SF Express, DHL, UPS 7-14 Working Days - Orders above 100.00 USD
The quickest method of delivery, you will receive an email with a tracking number for you to follow, please add your phone number
Express Delivery by SF Express, DHL, UPS 7-14 Working Days - 39.90 USD
The quickest method of delivery, you will receive an email with a tracking number for you to follow, please add your phone number
Standard Delivery 11-21Working Days - 19.90 USD
The priority method of delivery, most of the time we are using courier companies here but with extended days to deliver; you will receive an email with a tracking number for you to follow; please add your phone number
Free Standard Delivery 21+ Working Days - 0.00 USD
The slowest method of delivery, using local post services. You will receive an email with a tracking number for you to follow. As the pandemic and local services are in a better state we did the option available, but please be aware this is not a fast delivery service. The days of delivery of your items can vary as we are not able to control customs or routes of the packages
AFRICA AND MEXICO
Free Express Delivery by SF Express, DHL, UPS 7-14 Working Days - Orders above 300.00 USD
The quickest method of delivery, you will receive an email with a tracking number for you to follow, please add your phone number
Express Delivery by SF Express, DHL, UPS 7-14 Working Days - 69.00 USD
The quickest method of delivery, you will receive an email with a tracking number for you to follow, please add your phone number
3. SHIPPING AND DELIVERY
How long will it take to get my order?
It depends on where you are and it depends sometimes on connections and transportation between the countries. Please check the full list of shipping at Shipping Information
Do we ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Countries that we ship at the moment: Australia, Austria, Belgium, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, New Zealand (16 of 17 regions), Norway, Poland, Portugal, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States, South Africa, Vatican City, India, Indonesia, Lebanon, Macao SAR, Malaysia, Maldives, Mexico, Philippines, Qatar, Russia, Saudi Arabia, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam
How long it takes to produce and ship an item?
Normally, it takes between 3-5 days to produce an item and then ship it. Some of our bestsellers are already made so the shipping can occur faster, but we would like to ask any of our clients to be a bit patient with us. We believe it is better to produce something fresh and new than holding hundreds pieces in stock. Hope you understand.
What shipping carriers do you use, and from who 'name' I should receive the package??
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Most of the time we ship with SF Express, DHL, UPS. For more info please visit Shipping Information
As we are shipping garments from Hong Kong our brand representative Jake Wong will be seen on the shipping package.
Where are your products shipped from?
We ship sometimes from 2 warehouses (production lines). Most of the garments is shipped from Hong Kong. As also some of the products are made in Sri Lanka. It is easier for us to ship your items straight from that country.
Is a signature required upon delivery of my order?
For security reasons, an signature is required upon delivery if you choose Express Shipping. If you will be unavailable to sign for your package please Contact Us
For any other shipping options you package won't require signature.
Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.
Will I be charged sales tax? The Estimated Tax notice included.
Orders placed on www.maylwear.com will reflect an estimated sales tax and order total, based on the shipping zip code entered when your order was placed. The confirmation of your order will show you an Estimated Tax figure that may be applied/or may not when your package reaches your country. As our company is registered in Hong Kong we are not obliged to collect the tax but we are obliged to show you how much you may or may not to pay to your local authorities.
Because of that, the buyer is responsible to cover local customs clearance fees or any other handling/administrative charges of that country if appear
More information:
Buying goods online coming from a non-European Union country
Buying goods online coming from within the European Union
4. RETURNS AND EXCHANGE
What is your online return policy? How many days do I have to return a product?
To process a refund or exchange please send an e-mail to info@maylwear.com stating the reason for the return. Our customer service will provide you with the return address. You can initiate a return, refund, exchange for most new and unopened items within 14 days of delivery.
If you have exceeded the return period since your days of receiving an item, we will unfortunately not be able to offer you a refund or exchange
All returned items must be in new, unused and mint condition: Item(s) that have had their labels removed; have been worn; or have been washed or damaged, are non-returnable and non-refundable.
Who is responsible for the cost of sending items back?
Please be informed that shipping costs will be your responsibility (we highly recommend shipping your item/s with a tracking number). We are not able to process a refund when the items are still in transportation.
In case of an exchange.
MAYL Wear will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by MAYL Wear (up to a maximum of one exchange per order)
Which items are non-refundable?
Because of hygiene, underwear are not valid for refund or exchange but please feel free to contact us by email at info@maylwear.com if you have any questions
Items that are marked 'On Sale', events like 'Black Friday', 'Summer Sale' also are not refundable but we will be able to exchange them for another item
How long does it take for a refund to be issued?
Merchandise returned by mail to the our office will be processed within approximately 7-14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.
Are delivery charges refundable?
Any original shipping charges incurred at the time of purchase are non-refundable.
Can I return a personalized item?
Once a personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.
5. PRODUCT
Why Japanese Combed Cotton?
Japanese cotton is known for its softness. It is unlike any other. Its yarns are strong, durable and fine creating a luxurious feel that lasts. Most brands use stock fabrics, offered by a mill or textile company, which are available to any client interested in purchasing them. We designed our fabrics and more often those fabrics are more expensive to produce. Also, we believe in high quality products that will last longer than a year. Our t-shirts, hoodies and sweatshirts can last as long as 4-5 years. Just take care of them correctly and they will last forever.
100% ELS (extra-long staple) Our Japanese cotton garments are made from extra-long staple where finely combed cotton feels smooth and nearly silky. More about ELS
How is the clothing printed?
More information about the printing method you can find here Printing Quality
Why there is no label inside the garments?
We are not adding them since a few our clients who got the garments about two-three years ago with the labels inside they were reporting the labels which were stitched to the garments are damaging the Japanese cotton (of course, we need to take also under the consideration the way the garments were washed etc.) but... we always care more about the quality and the durability of it than the 'label' even if the cost of it will be to remove it. Piotr Kopertowski is working on a new solution but that needs to be tested before will go to production.
What is the difference in our style of t-shirts?
Oddly enough, the Graphic Style tee and the culture has had a significant influence on such t-shirts with all sorts of artistic displays making the t-shirt its canvas. It is an appealing way to make a laid back style statement. Those tees most of the time include pictures, fashion collages etc. They don't tend to focus on lettering style prints.
Printed Style tee. From trending slogans to customized most of the time graphics including letters, wear your heart on your sleeves. These tees are use the phrase casually, to mean exposing our true emotions, making ourselves vulnerable and letting it all hang out. Pair it with blue jeans and smart sneakers to balance out the overall look.
Where are MAYL Wear products made?
Our products are crafted with the highest quality materials, design and workmanship. Most MAYL Wear products are made in Hong Kong. Exceptions include swimwear and elastics, which are mainly manufactured in Sri Lanka.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Most of the time we offer a credit note or we exchange for another product. Just email us directly at info@maylwear.com and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. We are also having personalized collection NOMINO
Where can I find product sizing information?
Product sizing varies between different garments and styles. Product size information can be found in the description of each product detail page. Specified sizing is in inches and centimeters and is taken with the item lying flat.
If you need additional assistance please Contact Us
Where can I find product care instructions information?
Each garment has different needs. To be sure you will get the right information please go to your product and under the description of the product you will have all the necessary information.
Can I have a graphic printed on different garment?
Yes, of course! Some of our prints are available only on certain apparel, but if you like any have a specific graphic printed on sweatshirt instead of t-shirt please let us know. Before you will make a purchase please send us an email at info@maylwear.com
6. PAYMENT OPTIONS
How can I pay for my order?
We currently accepts payments with:
- Visa, Master Card, American Express.
- Union Pay, AliPay, WeChat Pay, Kakao Pay
We also accept express payment checkouts:
- PayPal, Apple Pay, Google Pay and Shop Pay.
In what currency I can pay for the order?
As for now you can pay for your order in 10 currencies:
USD, AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, SGD
Can I use multiple methods of payment?
At this time, we only accept one form of payment per order.
7. ORDER
How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Also, you can always send us an email at Contact Us and we will check it for you.
What do I do when my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact us at Contact Us with 'help' in title.
Why did I receive only part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
8. ACCOUNT
Why I don't see my account?
During the purchase you will have an option to open an account or finish your purchase without it. We don't want to make you feel uncomfortable but pushing you to open it so the decision if up to.
NOTE. Your account won't be open after your subscribe to our newsletter. So bare in mind you are signing only to receive our newsletters with news and promotions available only for subscribers.
Can I delete my account?
Yes, You can always do that. We can also delete all your data from our system if necessary. You can send us a request via Contact Us
How do I sign up for the latest on what’s happening at MAYL Wear?
Subscribe to receive emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive MAYL Wear emails under Account Settings.
How to unsubscribe from our mailing list?
You can do it via each newsletter by clicking unsubscribe link or you can Contact Us
What is MAYL Wear Privacy Policy?
MAYL Wear’s Privacy Policy describes how we use your personal data collected via www.maylwear.com, and by other means (e.g., via social media, cookies, etc.)
You can read more at Privacy Policy
9. OTHER
My discount code is not working, what should I do?
We are sorry you are having trouble applying discount codes, please note that some discount codes require users to create an account or in some cases discount codes can not be stacked on top of each other to receive a bigger discount. If you have some troubles anyways please send us an email via Contact Us
How do I find about offers?
MAYL Wear periodically run discount codes and various sales throughout the year. Join our mailing list to be notified as soon as we run any promotions online.
The item I want is sold out, what should I do?
If something you love is no longer in stock, please feel free to contact us at info@maylwear.com and we’ll be happy to see when the item will get back in stock.
What is the difference in print method and quality?
Rubber transfer printing made on Japanese cotton garments is a heat printing method in which material is applied to paper (or some other material) by melting a coating of ribbon so that it stays glued to the material on which the print is applied. Our rubber thermal transfer is a high-quality process. We developed it under strict conditions to keep the highest-quality in graphics. As you can see below the print does not contain the fabric texture, the edges are sharp and color white on black fabrics stays white.
Digital printing is a type of computer printing that recreates a digital image by propelling droplets of ink onto fabrics. It is a completely different method than rubber transfer printing... so where is the difference? In this case, ink is absorbed by the fabric and gaining its texture. In some cases, the graphic can lose a bit of its sharpness and clearness, and white color ink because is absorbed by the fabric can change the brightness. The sharpness can be caused also by the method of how the fabric is weaved. Champion garments are having moss on top of the fabric and grainy texture (called raw cotton). It can cause the edges of the graphic to be a bit smudged in the process of print. We highly recommend if the budget is not a problem to buy our Japanese cotton garments instead.
You can find more info here
Any question?
You can contact us through our Contact Us! We will be happy to assist you.
10. SOCIAL RESPONSIBILITY
Ethical Alternatives
MAYL Wear is always looking for ethical alternatives when design products - one of Piotr’s main inputs about the role of on-demand manufacturing is that it’s simply a more ethical choice. It reduces the energy and pollution of shipping stock that will not be sold, and therefore used. It also means that, as a designer, Piotr is able to have more input into his design process as he is not pressured by seasonal deadlines in the same manner as wholesale designers.
Made-to-order
We teamed up with great manufacturers to produce our products and we created the smallest waste foot print possible. As much as we can be transparent here, MAYL Wear experienced stronger relationships with manufacturers as we could offer them higher-cost orders with more notice. This ensures more consistent opportunities for manufacturers, leading to more ethical hiring practices and less economic concerns over seasonal demands.
All our t-shirts, hoodies and sweatshirts are made in 99% after your purchase. What we could keep in small stock up to 5 pieces, are our best sellers.
Fair Trade Production
Our elastics since mid 2020 are produced by Fair Trade company in Sri Lanka. With our local partner Selyn Exporters (PVT) Ltd we are improving social and environmental standards.
Less Wastage
As we are producing less death stock we are also committed to produce less wastage. According to data from the Environmental Protection Agency, US landfills received 11.3 million tons of MSW textiles in 2018. This was 7.7 percent of all MSW landfilled product. By that we are only producing stock they have already sold. This saves on having excess product that would otherwise go to landfill and the cost of producing this stock in the first place.
With this comes also our packaging. It's not fancy but complies with the supply with maximum protection of our products.
Higher Quality Products
We are committed to produce better quality products. Short explanation - the shorter lead time combined with a longer production schedule means that on-demand products are usually of better quality than their wholesale counterparts. As our brand is not following fashion season calendar MAYL Wear is releasing their collections after the products match the rigorous quality standards.